Refunds and Returns

Download Products:

Downloaded files are considered opened software. Due to distribution agreements with authors, publishers and/or literary agents, we are unable to issue a refund for the download files. We thank you for your understanding.

Shipped Product Purchases:

If you purchase a hard copy product and are not completely satisfied, you can return the product for a refund within 30 days from the date of purchase, less the shipping fee and a 15% restocking fee. The return must be shipped or postmarked within the 30 day time frame to be eligible for a refund. Contact us and ask our Customer Service Representative for a Return Authorization Number. Be sure to include a copy of your invoice with your returned order. All returned products must be in restockable condition or no refund will issued. A 15% restocking fee applies to all returns. Please return all products with delivery confirmation and/or signature required. We are not responsible for lost or mis-directed returns.